We are sending this email to commend your member of staff for his excellent customer service skills.

We have been communicating with Mike over the last few weeks since placing an order with your company for a Majestic futon. He has always been, at all times, very helpful and reassuring and very patient with us

He has the ability to instill over the telephone, which is so important as that was our point of contact. Nothing has ever been any trouble to him and he is a man of his word.

It is very worrying purchasing large items such as a futon over the telephone as there is a certain amount of trust involved, and at all times Mike has been able to reassure us if we had any doubts or questions. Basically he is a credit to your company. He is an excellent representative of your company and deserves recognition as such.

By the way the futon is absolutely beautiful and thank Mike for everything please. We will recommend your company highly.